Troubleshooting: Fix an iPhone That Keeps “Losing” its Wireless Settings

By July 12, 2019
Troubleshooting

Are you dealing with the hassle of an iPhone that is constantly losing its wi-fi connection? Maybe it’s not connecting to your preferred network automatically. This is a pretty common issue that iPhone users deal with.

It might be because your iPhone is damaged in some way and you need iPhone repair. Or your aggravation might be thanks to an operating system update. Wi-fi issues depend on different network setups, so the solution to your problem can vary. Here are some methods you can use to repair wi-fi issues on your iPhone.

Forget Your wi-fi Network

Ensure that you have your wireless network name and password jotted down. This troubleshooting tip tells your iPhone to erase all of the settings associated with a single wireless network.

After you have finished taking these steps, you’ll need to log back in and provide your wi-fi password.

  • Tap the Settings app and choose wi-fi
  • Choose your connection from the list. Select the one you are trying to use.
  • Select “Forget this Network” which will prompt your device to erase all of the settings associated with the wi-fi network, including your password.
  • Turn wi-fi off and on again, prompting your device to look again for available networks.
  • Reconnect to your wireless network. Select the network and enter your password if prompted.

Turn off Location Services

These settings affect features of your GPS while you are connected to your wi-fi network. It won’t change the use of your GPS when you use cellular data.

  • Select settings and choose “Privacy.”
  • Select “location services” from the menu.
  • Disable wi-fi networking by choosing “system services” and toggling the switch next to “wi-fi networking” to the off position.
  • Restart your iPhone and reconnect to your chosen wireless network once your iPhone has restarted.

Update iOS

There might be a new version of iOS. A good way to troubleshoot is to make sure your device is up-to-date, because Apple has released updates to resolve issues with wi-fi connections.

  • Open settings and choose “general” then “Software update” if you see any.
  • Connect your iPhone to a power source – updates can take time, so you want to ensure your battery will not die.
  • Connect to a wi-fi network if it is possible. Updates can be large files, so you probably won’t want to use your data for an update.
  • Select “Download and Install” – you may see a message from Apple saying you need to remove apps to save space. If you select “continue” your apps will be reinstalled after your update is finished.
  • Select install.
  • When installation is complete, reconnect to your wireless network.

Turn wi-fi Assist on or Off

Wi-fi Assist is designed to help make the switch from wireless networks to data more streamlined. It will tell your iPhone to drop wi-fi connections with networks it believes are too weak. You may see better results with wi-fi Assist disabled or enabled.

  • Open Settings and choose “cellular” or “mobile” data.
  • Turn on wi-fi assist. Scroll down until you see it and move the switch to the on position if it is off. If it is already on, try turning it off to determine if wi-fi assist is imepeding with your ability to remain connected to your network.

Reset Your iPhone’s Network Settings

Backup your data before you do this. Resetting an iPhone’s network settings will clear all saved wi-fi networks and passwords, so ensure that you have your passwords and networks written down somewhere before you proceed.

  • Go to settings.
  • Choose “General” and scroll down to Reset.
  • Choose “Reset Network Settings.”
  • You’ll need to enter all of the passwords for your networks in again.
  • Reconnect to your wireless network. Go to wi-fi settings and reconnect.

Broadcast Your Home Router’s SSID

If your wi-fi issue only occurs when you are connecting to your home network, and your network doesn’t broadcast its SSID, try making it visible.

Your router’s IP address is a set of numbers you can use to access the settings. You’ll typically find this information printed on a label underneath your router.

  • Using your iPhone, tap settings, wi-fi, and select the name of your wireless network.
  • Enter your router’s IP address into Safari’s browser bar exactly as it is show and hit Enter.
  • Log in with your router’s password and username. If you don’t know the username and password, you can google a list of default usernames and passwords for particular router types.
  • Find the section for WLAN settings on your router’s setup page.
  • Look for SSID Broadcast.
  • Click “enabled.” Remember to save your settings and close your browser when you are done. Your wireless network should now be discoverable.

Hopefully, these troubleshooting tips have got you consistently connected to your wireless network. Did you try another method to retain your iPhone’s wireless settings that worked? Let us know in the comments below.